Question 1

What's your turn-around time?

Accepted Answer

• Standard orders: 7–10 business days
 • Embroidery: 10–14 business days
 • Patches & woven labels: 2–3 weeks

Question 2

How should I submit my artwork?

Accepted Answer

We recommend submitting artwork in vector format to ensure the best possible print quality. If needed, we can vectorize your design for an additional fee. We also may be able to work with PSD or raster images, as long as they’re scaled to size and have a transparent background.

Question 3

What are your max print width & height?

Accepted Answer

Standard max print size is 13" x 15", but if you’re going big, we can stretch it up to 14" x 18". Just a heads-up — jumbo prints have a $3 upcharge per piece.

Question 4

Do you offer samples

Accepted Answer

Samples are only offered for Embroidery, DTG and DTF orders.

Question 5

What is your minimum order?

Accepted Answer

• Screen Printing: 36pcs
 • Embroidery: No MOQ
 • DTG & DTF: No MOQ
 • Patches & Woven labels: 50pcs
 • Large Format Printing (Signs, Stickers etc): Varies
 • UV & Laser Printing: Varies

Question 6

When do I pay?

Accepted Answer

We request that payment be paid 100% upfront before we begin any production work.

Question 7

Do you offer refunds?

Accepted Answer

Before we kick off production, we send you a mock-up of your order so you can review and approve all the details. Because of this, we don’t offer refunds. That said, if something isn’t quite right with your order due to an error on our end, we’ll hook you up with a credit for your next purchase.

SCREEN PRINTING

SPOT COLOr

Puff print

Simulated process

Frequently asked questions